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		Emotional intelligence in tourism and hospitality / edited by Erdogan Koc. by Koc, Erdogan [editor.] C.A.B. International [issuing body.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Wallingford, Oxfordshire, UK : CABI, 2019Copyright date: �2019 Online access: Click here to access resource Availability: No items available. Add to cart (remove)

		Service failures and recovery in tourism and hospitality : a practical manual / edited by Erdogan Koc, Banirma Onyedi Eylul University, Turkey. by Koc, Erdogan [editor.] C.A.B. International [issuing body.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Wallingford, Oxfordshire, UK : CABI, 2017Copyright date: �2017 Online access: Click here to access resource Availability: No items available. Add to cart (remove)

		Service failures and recovery in tourism and hospitality: a practical manual [electronic resource] Edited by E. Koc. by Koc, E [edt] Series: CABI Books Edition: 1 Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Wallingford UK CABI 2017 Online access: Click here to access online Availability: No items available. Add to cart (remove)

		Emotional intelligence in tourism and hospitality [electronic resource] Edited by E. Koc. by Koc, E [edt] Series: CABI Books Edition: 1 Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Wallingford UK CAB International 2019 Online access: Click here to access online Availability: No items available. Add to cart (remove)

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