Emotional intelligence in tourism and hospitality / (Record no. 312500)
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|---|---|
| fixed length control field | 03321nam a2200529 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 20193131454 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | CtWfDGI |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20201201155040.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION | |
| fixed length control field | m o d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr zn||||uuuuu |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 190516t20192019enkad ob 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781786398321 |
| Qualifying information | (ePDF) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781786398338 |
| Qualifying information | (ePub) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Cancelled/invalid ISBN | 9781786398314 |
| Qualifying information | (hbk : alk. paper) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CtWfDGI |
| Language of cataloging | eng |
| Description conventions | rda |
| Transcribing agency | CtWfDGI |
| 050 14 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | G155.A1 |
| Item number | E42876 2019eb |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 910/.019 |
| Edition number | 23 |
| 245 00 - TITLE STATEMENT | |
| Title | Emotional intelligence in tourism and hospitality / |
| Statement of responsibility, etc | edited by Erdogan Koc. |
| 264 #1 - | |
| -- | Wallingford, Oxfordshire, UK : |
| -- | CABI, |
| -- | 2019. |
| 264 #4 - | |
| -- | �2019 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (ix, 153 pages) : |
| Other physical details | illustrations, charts |
| 336 ## - | |
| -- | text |
| -- | txt |
| -- | rdacontent |
| 337 ## - | |
| -- | computer |
| -- | c |
| -- | rdamedia |
| 338 ## - | |
| -- | online resource |
| -- | cr |
| -- | rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Introduction to emotional intelligence in tourism and hospitality -- Emotions and developing emotional intelligence in tourism and hospitality businesses -- Measuring emotional intelligence in tourism and hospitality -- Emotional intelligence and service encounters -- Development of personal expertise in tourism and hospitality professions : cognitive knowledge, personality and learning style -- Emotional intelligence and its relationship with personality, gender, age and culture in tourism and hospitality -- Developing intercultural sensitivity as an emotional ability -- Service quality and emotional intelligence -- Service failures, recovery and emotional intelligence -- Mystery of spiritual intelligence : predictions, prophesies and possibilities. |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc | The contributors to this book explain the influence of emotional intelligence on various aspects of service encounters in tourism and hospitality and how emotional intelligence as an important ability of employees in tourism and hospitality can be developed. The book has 10 chapters with plenty of student support materials including real-life examples, case studies, links to websites, activities and discussion questions, recent research findings from top-tier journals and presentation slides for in-class use by academics and trainers. |
| 506 ## - RESTRICTIONS ON ACCESS NOTE | |
| Terms governing access | Access limited to subscribing institution. |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
| Additional physical form available note | Also available in print format. |
| 588 ## - | |
| -- | Title from PDF title page (viewed May 16, 2019). |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Tourism |
| General subdivision | Psychological aspects. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Tourism |
| General subdivision | Employees |
| -- | Training of. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Hospitality industry |
| General subdivision | Psychological aspects. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Hospitality industry |
| General subdivision | Employees |
| -- | Training of. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Emotional intelligence. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Cognitive development. |
| Source of heading or term | cabt |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations. |
| Source of heading or term | cabt |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Emotions. |
| Source of heading or term | cabt |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Hospitality industry. |
| Source of heading or term | cabt |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Mental ability. |
| Source of heading or term | cabt |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Personnel. |
| Source of heading or term | cabt |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Tourist industry. |
| Source of heading or term | cabt |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Koc, Erdogan, |
| Relator term | editor. |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | C.A.B. International, |
| Relator term | issuing body. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Display text | Print version: |
| Title | Emotional intelligence in tourism and hospitality. |
| Place, publisher, and date of publication | Wallingford, Oxfordshire, UK ; Boston, MA : CABI, 2019. |
| International Standard Book Number | 9781786398314 (hbk : alk. paper) |
| Record control number | (DLC)2018043963 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://dx.doi.org/10.1079/9781786398314.0000">https://dx.doi.org/10.1079/9781786398314.0000</a> |
| Public note | Click here to access resource |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | E-BOOKS |
No items available.