Emotional intelligence in tourism and hospitality (Record no. 315470)
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| 000 -LEADER | |
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| fixed length control field | 02551nam a22004694u 4500 |
| 001 - CONTROL NUMBER | |
| control field | 10.1079/9781786398314.0000 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | CABI |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20231004110331.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr nn 008mam|a |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220519t2019||||xxu fs| |0|| 0|eng|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781786398321 |
| Qualifying information | electronic |
| 024 7# - OTHER STANDARD IDENTIFIER | |
| Standard number or code | 10.1079/9781786398314.0000 |
| Source of number or code | doi |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 245 00 - TITLE STATEMENT | |
| Title | Emotional intelligence in tourism and hospitality |
| Medium | [electronic resource] |
| Statement of responsibility, etc | Edited by E. Koc. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Wallingford UK |
| Name of publisher, distributor, etc | CAB International |
| Date of publication, distribution, etc | 2019 |
| 264 #1 - | |
| -- | Wallingford UK |
| -- | CAB International |
| -- | 2019 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 153pp.; |
| 336 ## - | |
| -- | text |
| -- | txt |
| -- | rdacontent |
| 337 ## - | |
| -- | computer |
| -- | c |
| -- | rdamedia |
| 338 ## - | |
| -- | online resource |
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| -- | rdacarrier |
| 347 ## - | |
| -- | text file |
| -- | rdaft |
| 347 ## - | |
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| 490 1# - SERIES STATEMENT | |
| Series statement | CABI Books |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Emotional intelligence is the capability to recognize, use and manage one's own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of emotional intelligence of employees in tourism and hospitality establishments is vital.This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees. Key features:A foreword by Gill HassonThe first tourism and hospitality book to describe emotional intelligenceCovers all major literature, concepts, theories and research findings from the perspective of emotional intelligence.Includes exercises, end of chapter questions, practical examples, student aids and Powerpoint slides for each chapter that can be used in class by academicians and practitioners in their training sessions.The book is intended for use by tourism and hospitality students, researchers and practitioners. |
| 653 00 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | staff |
| 653 00 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | cognitive development |
| 653 00 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | personnel |
| 653 00 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | customer relations |
| 653 00 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | tourist industry |
| 653 00 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | emotions |
| 653 00 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | employees |
| 653 00 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | hospitality industry |
| 653 00 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | intelligence |
| 653 00 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | mental ability |
| 653 00 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | mental development |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Koc, E. |
| Relator code | edt |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Display text | Printed edition: |
| International Standard Book Number | 9781786398314 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | CABI Books |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://cabi-prod.literatumonline.com/action/showBook?doi=10.1079%2F9781786398314.0000">https://cabi-prod.literatumonline.com/action/showBook?doi=10.1079%2F9781786398314.0000</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | E-BOOKS |
No items available.