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		Service failures and recovery in tourism and hospitality: a practical manual [electronic resource] Edited by E. Koc. by Koc, E [edt] Series: CABI Books Edition: 1 Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Wallingford UK CABI 2017 Online access: Click here to access online Availability: No items available. Add to cart (remove)

		Emotional intelligence in tourism and hospitality [electronic resource] Edited by E. Koc. by Koc, E [edt] Series: CABI Books Edition: 1 Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Wallingford UK CAB International 2019 Online access: Click here to access online Availability: No items available. Add to cart (remove)

ICAR-Indian Agricultural Research Library