Crisis management in tourism /
Crisis management in tourism /
edited by Eric Laws, James Cook University, Australia, Bruce Prideaux, James Cook University, Australia and Kaye Chon, The Hong Kong Polytechnic University, Hong Kong.
- 1 online resource (xvii, 392 pages) : illustrations, maps, charts
Includes bibliographical references and index.
Preface : the tsunami of 26 December 2005, PATA's initial responses / Peter Semone -- Crisis management in tourism : challenges for managers and researchers / Eric Laws, Bruce Prideaux and Kaye Chon -- Post-crisis forecasting : better make haste slowly / Miriam Scaglione -- Policy response to rural dangers : managing educational visits in the wake of the foot and mouth and E. coli crises / Derek Hall -- The evolution of an emergency management tourism faculty resource / Thomas E. Drabek -- Aftermath of crises and disasters : notes for an impact assessment approach / Pedro Moreira -- Western and Eastern approaches to crisis management for global tourism : some differences / Peter Schmidt and Mike Berrell -- Crisis in Bali : lessons in tourism recovery / Yetta K. Gurtner -- 'Crises' that scare tourists : investigating tourists' travel-related concerns / Sara Dolnicar -- For better or worse : consumer perceptions of factors impacting company crisis outcome / Lynette M. McDonald, Beverley Sparks and Ian Glendon -- Tourism and terrorism : an analytical framework with special focus on the media / Walter Freyer and Alexander Schröder -- Factors influencing crisis management in tourism destinations / Kom Campiranon and Noel Scott -- Crisis management and tourism organizations : a comparative study in the European Alps / Harald Pechlaner, Dagmar Abfalter, Frieda Raich and Axel Dreyer -- Taiwan's 921 earthquake, crisis management and research on no-escape natural disaster / Tzung-Cheng Huan -- International tourism and infectious disease : managing the SARS crisis in Singapore / Joan Henderson -- A proposed model for tourism crisis management : the UK's foot and mouth disease crisis analysed / Andrew Lyon and Amy Worton -- Phuket : tsunami and tourism -- a preliminary investigation / Yetta K. Gurtner. Tsunamis, earthquakes, volcanism and other problems : disasters, responses and Japanese tourism / Malcolm Cooper and Patricia Erfurt -- The 'perfect storm' : turbulence and crisis in the global airline industry / Dawna L. Rhoades and Rosemarie Reynolds -- Responding to the crises of 2001 : the Australian experience / Barbara Anderson, Bruce Prideaux and Graham Brown -- Restoring Kenyan tourism in crisis : Kenyan tourism's response to negative travel advisories 2003 / David Beirman -- A comparison of pre- and post-9/11 traveller profiles : post-crisis marketing implications / Stephen W. Litvin and John C. Crotts -- Crisis communication response strategies : a case study of the Irish tourist board's response to the 2001 European foot and mouth scare / Siobhan Tiernan, Josephine Igoe, Conor Carroll and Sinead O'Keefe -- The regional effects of terrorism on tourism : an empirical analysis / Brian W. Sloboda -- Sabah's responses to 11 September : a tourism analysis / Awangku Hassanal Bahar Pengiran Bagul and Wan Shawaluddin Wan Hassan -- Events in Indonesia : exploring the limits to formal tourism trends forecasting methods in complex crisis situations / Bruce Prideaux, Eric Laws and Bill Faulkner -- Reflections and further research priorities / Bruce Prideaux and Eric Laws.
Access limited to subscribing institution.
With examples drawn from the UK, Europe, the USA, Australia, and Asia, this book brings together a range of expert academic analysis of theory and practice concerning crisis management in tourism. Part I (chapters 2-11) deals with theoretical foundations of crisis management. Part II (chapters 12-17) deals with tourism crises arising from natural causes, while part III (chapters 18-24) deals with tourism crises resulting from human actions. Part IV (chapters 25-26) concludes the book. This book will be of interest to researchers and practitioners in tourism.
Crisis management.
Travel--Safety measures.
Hazardous geographic environments.
Tourism--Management.
Leisure, Recreation and Tourism Economics, (New March 2000)
Tourism and Travel.
Crises.
Management.
Tourism.
Tourist industry.
Electronic books.
G155.A1 / C74 2007eb
910.68/4
Includes bibliographical references and index.
Preface : the tsunami of 26 December 2005, PATA's initial responses / Peter Semone -- Crisis management in tourism : challenges for managers and researchers / Eric Laws, Bruce Prideaux and Kaye Chon -- Post-crisis forecasting : better make haste slowly / Miriam Scaglione -- Policy response to rural dangers : managing educational visits in the wake of the foot and mouth and E. coli crises / Derek Hall -- The evolution of an emergency management tourism faculty resource / Thomas E. Drabek -- Aftermath of crises and disasters : notes for an impact assessment approach / Pedro Moreira -- Western and Eastern approaches to crisis management for global tourism : some differences / Peter Schmidt and Mike Berrell -- Crisis in Bali : lessons in tourism recovery / Yetta K. Gurtner -- 'Crises' that scare tourists : investigating tourists' travel-related concerns / Sara Dolnicar -- For better or worse : consumer perceptions of factors impacting company crisis outcome / Lynette M. McDonald, Beverley Sparks and Ian Glendon -- Tourism and terrorism : an analytical framework with special focus on the media / Walter Freyer and Alexander Schröder -- Factors influencing crisis management in tourism destinations / Kom Campiranon and Noel Scott -- Crisis management and tourism organizations : a comparative study in the European Alps / Harald Pechlaner, Dagmar Abfalter, Frieda Raich and Axel Dreyer -- Taiwan's 921 earthquake, crisis management and research on no-escape natural disaster / Tzung-Cheng Huan -- International tourism and infectious disease : managing the SARS crisis in Singapore / Joan Henderson -- A proposed model for tourism crisis management : the UK's foot and mouth disease crisis analysed / Andrew Lyon and Amy Worton -- Phuket : tsunami and tourism -- a preliminary investigation / Yetta K. Gurtner. Tsunamis, earthquakes, volcanism and other problems : disasters, responses and Japanese tourism / Malcolm Cooper and Patricia Erfurt -- The 'perfect storm' : turbulence and crisis in the global airline industry / Dawna L. Rhoades and Rosemarie Reynolds -- Responding to the crises of 2001 : the Australian experience / Barbara Anderson, Bruce Prideaux and Graham Brown -- Restoring Kenyan tourism in crisis : Kenyan tourism's response to negative travel advisories 2003 / David Beirman -- A comparison of pre- and post-9/11 traveller profiles : post-crisis marketing implications / Stephen W. Litvin and John C. Crotts -- Crisis communication response strategies : a case study of the Irish tourist board's response to the 2001 European foot and mouth scare / Siobhan Tiernan, Josephine Igoe, Conor Carroll and Sinead O'Keefe -- The regional effects of terrorism on tourism : an empirical analysis / Brian W. Sloboda -- Sabah's responses to 11 September : a tourism analysis / Awangku Hassanal Bahar Pengiran Bagul and Wan Shawaluddin Wan Hassan -- Events in Indonesia : exploring the limits to formal tourism trends forecasting methods in complex crisis situations / Bruce Prideaux, Eric Laws and Bill Faulkner -- Reflections and further research priorities / Bruce Prideaux and Eric Laws.
Access limited to subscribing institution.
With examples drawn from the UK, Europe, the USA, Australia, and Asia, this book brings together a range of expert academic analysis of theory and practice concerning crisis management in tourism. Part I (chapters 2-11) deals with theoretical foundations of crisis management. Part II (chapters 12-17) deals with tourism crises arising from natural causes, while part III (chapters 18-24) deals with tourism crises resulting from human actions. Part IV (chapters 25-26) concludes the book. This book will be of interest to researchers and practitioners in tourism.
Crisis management.
Travel--Safety measures.
Hazardous geographic environments.
Tourism--Management.
Leisure, Recreation and Tourism Economics, (New March 2000)
Tourism and Travel.
Crises.
Management.
Tourism.
Tourist industry.
Electronic books.
G155.A1 / C74 2007eb
910.68/4