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008 130923t20052005enkad ob 001 0 eng d
020 _z0851990118 (alk. paper)
040 _aCtWfDGI
_beng
_erda
_cCtWfDGI
050 1 4 _aG155.A1
_bT589573 2005eb
082 0 4 _a338.4/791
_223
245 0 0 _aTourism SMEs, service quality, and destination competitiveness /
_cedited by Eleri Jones and Claire Haven-Tang, Welsh School of Hospitality, Tourism and Leisure Management, University of Wales Institute, Cardiff, Cardiff, UK.
264 1 _aWallingford, Oxfordshire, UK :
_bCABI,
_c2005.
264 4 _c2005
300 _a1 online resource (xxv, 366 pages) :
_billustrations, charts
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
520 3 _aThis book is a collection of papers drawn from academic and practitioner research presented at the Tourism Research 2002 conference held in Cardiff. It comments on a range of issues concerning small and medium-sized tourism enterprises (tourism SMEs) in diverse destinations worldwide, and explores various aspects of a model of tourism SMEs proposed in chapter 1. The collection is arranged into thematic sections to reflect the model: destination (chapter 2-4); tourism SMEs (chapter 5-9); employees (chapter 10-14); public-sector interventions (chapters 15-18); and marketing/image (chapters 19-21). Chapter 22 concludes that the development of coherence in destinations dominated by SMEs is achievable provided that stakeholders involved in destination development learn from successful case studies. The book has a subject index.
504 _aIncludes bibliographical references and index.
505 0 _aTourism SMEs, Service Quality and Destination Competitiveness / E. Jones and C. Haven-Tang -- Integrated Tourism in Europe's Rural Destinations : Competition or Cooperation? / T. Oliver and T. Jenkins -- The Peripherality, Tourism and Competitiveness Mix : Contradictory or Confirmed? / F. Williams and M. MacLeod -- Policy Options for the Development of an Indigenous Tourism SME Sector in Kenya / G. Manyara and E. Jones -- Quality Issues for the Family Business / D. Getz, J. Carlsen and A. Morrison -- Capability-based Growth : the Case of UK Tourism SMEs / M.M. Augustyn and J. Pheby -- Producing Hospitality, Consuming Lifestyles : Lifestyle Entrepreneurship in Urban Scotland / M. Di Domenico -- Modelling the Integration of Information and Communication Technologies in Small and Medium Hospitality Enterprises / H.C. Murphy -- Business Goals in the Small-scale Accommodation Sector in New Zealand / C.M. Hall and K. Rusher -- The Future of the Tourism and Hospitality Workforce Begins at Home / C. Haven-Tang and D. Botterill -- HRM Behaviour and Economic Performance : Small versus Large Tourism Enterprises / A.-M. Hjalager -- Insights into Skill Shortages and Skill Gaps in Tourism : a Study in Greater Manchester / C. Lashley -- A Typology of Approaches towards Training in the South-east Wales Hospitality Industry / S. Moore -- The Utilization of Human Resources in Tourism SMEs : a Comparison between Mexico and Central Florida / A. Pizam and D.V. Tesone -- Investment Support for Tourism SMEs : a Review of Theory and Practice / S. Wanhill -- Business Confidence in Wales : the Wales Tourism Business Monitor / H. Smith -- The Role of a National Tourism Organization in Developing a National Tourism Quality Scheme : the Case of Hungary / Z. Behringer and T. Mester -- Leadership and Coordination : a Strategy to Achieve Professionalism in the Welsh Tourism Industry / D. James -- Identifying and Exploiting Potentially Lucrative Niche Markets : the Case of Planned Impulse Travellers in Hong Kong / E. Chan and S. Wong -- Small and Medium-sized Libyan Tourism Enterprises and the National Tourism Development Plan for Libya / M. Jwaili, B. Thomas and E. Jones -- 'A Virtual Huanying, Selamat Datang and Herzlich Willkommen!' The Internet as a Cross-cultural Promotional Tool for Tourism / W.G. Arlt -- The Heterodoxy of Tourism SMEs / C. Haven-Tang and E. Jones.
506 _aAccess limited to subscribing institution.
530 _aAlso available in print format.
588 _aTitle from PDF title page (viewed August 14, 2013).
650 0 _aTourism.
650 0 _aSmall business.
650 4 _aLeisure, Recreation and Tourism Economics, (New March 2000)
650 4 _aPolicy and Planning.
650 4 _aMarketing and Distribution.
650 4 _aLabour and Unemployment.
650 4 _aTourism and Travel.
650 7 _aDestinations.
_2cabt
650 7 _aGovernment policy.
_2cabt
650 7 _aMarketing.
_2cabt
650 7 _aModels.
_2cabt
650 7 _aPersonnel.
_2cabt
650 7 _aSmall businesses.
_2cabt
650 7 _aTourism.
_2cabt
650 7 _aTourism development.
_2cabt
650 7 _aTourism policy.
_2cabt
650 7 _aTourist industry.
_2cabt
655 0 _aElectronic books.
690 _aEE119
690 _aEE120
690 _aEE700
690 _aEE900
690 _aUU700
700 1 _aJones, Eleri Ellis,
_eeditor of compilation.
700 1 _aHaven-Tang, Claire,
_eeditor of compilation.
710 2 _aC.A.B. International,
_eissuing body.
776 0 8 _iPrint version:
_tTourism SMEs, service quality, and destination competitiveness.
_dWallingford, Oxfordshire, UK ; Cambridge, MA : CABI Pub., c2005.
_z0851990118
_w(DLC)2004018806
856 4 0 _uhttps://dx.doi.org/10.1079/9780851990118.0000
_zClick here to access resource
942 _cEB
999 _c312997
_d312997