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020 | _z0851990118 (alk. paper) | ||
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_aCtWfDGI _beng _erda _cCtWfDGI |
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_aG155.A1 _bT589573 2005eb |
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_a338.4/791 _223 |
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_aTourism SMEs, service quality, and destination competitiveness / _cedited by Eleri Jones and Claire Haven-Tang, Welsh School of Hospitality, Tourism and Leisure Management, University of Wales Institute, Cardiff, Cardiff, UK. |
264 | 1 |
_aWallingford, Oxfordshire, UK : _bCABI, _c2005. |
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264 | 4 | _c2005 | |
300 |
_a1 online resource (xxv, 366 pages) : _billustrations, charts |
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336 |
_atext _btxt _2rdacontent |
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337 |
_acomputer _bc _2rdamedia |
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_aonline resource _bcr _2rdacarrier |
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520 | 3 | _aThis book is a collection of papers drawn from academic and practitioner research presented at the Tourism Research 2002 conference held in Cardiff. It comments on a range of issues concerning small and medium-sized tourism enterprises (tourism SMEs) in diverse destinations worldwide, and explores various aspects of a model of tourism SMEs proposed in chapter 1. The collection is arranged into thematic sections to reflect the model: destination (chapter 2-4); tourism SMEs (chapter 5-9); employees (chapter 10-14); public-sector interventions (chapters 15-18); and marketing/image (chapters 19-21). Chapter 22 concludes that the development of coherence in destinations dominated by SMEs is achievable provided that stakeholders involved in destination development learn from successful case studies. The book has a subject index. | |
504 | _aIncludes bibliographical references and index. | ||
505 | 0 | _aTourism SMEs, Service Quality and Destination Competitiveness / E. Jones and C. Haven-Tang -- Integrated Tourism in Europe's Rural Destinations : Competition or Cooperation? / T. Oliver and T. Jenkins -- The Peripherality, Tourism and Competitiveness Mix : Contradictory or Confirmed? / F. Williams and M. MacLeod -- Policy Options for the Development of an Indigenous Tourism SME Sector in Kenya / G. Manyara and E. Jones -- Quality Issues for the Family Business / D. Getz, J. Carlsen and A. Morrison -- Capability-based Growth : the Case of UK Tourism SMEs / M.M. Augustyn and J. Pheby -- Producing Hospitality, Consuming Lifestyles : Lifestyle Entrepreneurship in Urban Scotland / M. Di Domenico -- Modelling the Integration of Information and Communication Technologies in Small and Medium Hospitality Enterprises / H.C. Murphy -- Business Goals in the Small-scale Accommodation Sector in New Zealand / C.M. Hall and K. Rusher -- The Future of the Tourism and Hospitality Workforce Begins at Home / C. Haven-Tang and D. Botterill -- HRM Behaviour and Economic Performance : Small versus Large Tourism Enterprises / A.-M. Hjalager -- Insights into Skill Shortages and Skill Gaps in Tourism : a Study in Greater Manchester / C. Lashley -- A Typology of Approaches towards Training in the South-east Wales Hospitality Industry / S. Moore -- The Utilization of Human Resources in Tourism SMEs : a Comparison between Mexico and Central Florida / A. Pizam and D.V. Tesone -- Investment Support for Tourism SMEs : a Review of Theory and Practice / S. Wanhill -- Business Confidence in Wales : the Wales Tourism Business Monitor / H. Smith -- The Role of a National Tourism Organization in Developing a National Tourism Quality Scheme : the Case of Hungary / Z. Behringer and T. Mester -- Leadership and Coordination : a Strategy to Achieve Professionalism in the Welsh Tourism Industry / D. James -- Identifying and Exploiting Potentially Lucrative Niche Markets : the Case of Planned Impulse Travellers in Hong Kong / E. Chan and S. Wong -- Small and Medium-sized Libyan Tourism Enterprises and the National Tourism Development Plan for Libya / M. Jwaili, B. Thomas and E. Jones -- 'A Virtual Huanying, Selamat Datang and Herzlich Willkommen!' The Internet as a Cross-cultural Promotional Tool for Tourism / W.G. Arlt -- The Heterodoxy of Tourism SMEs / C. Haven-Tang and E. Jones. | |
506 | _aAccess limited to subscribing institution. | ||
530 | _aAlso available in print format. | ||
588 | _aTitle from PDF title page (viewed August 14, 2013). | ||
650 | 0 | _aTourism. | |
650 | 0 | _aSmall business. | |
650 | 4 | _aLeisure, Recreation and Tourism Economics, (New March 2000) | |
650 | 4 | _aPolicy and Planning. | |
650 | 4 | _aMarketing and Distribution. | |
650 | 4 | _aLabour and Unemployment. | |
650 | 4 | _aTourism and Travel. | |
650 | 7 |
_aDestinations. _2cabt |
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650 | 7 |
_aGovernment policy. _2cabt |
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650 | 7 |
_aMarketing. _2cabt |
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650 | 7 |
_aModels. _2cabt |
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650 | 7 |
_aPersonnel. _2cabt |
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650 | 7 |
_aSmall businesses. _2cabt |
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650 | 7 |
_aTourism. _2cabt |
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650 | 7 |
_aTourism development. _2cabt |
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650 | 7 |
_aTourism policy. _2cabt |
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650 | 7 |
_aTourist industry. _2cabt |
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655 | 0 | _aElectronic books. | |
690 | _aEE119 | ||
690 | _aEE120 | ||
690 | _aEE700 | ||
690 | _aEE900 | ||
690 | _aUU700 | ||
700 | 1 |
_aJones, Eleri Ellis, _eeditor of compilation. |
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700 | 1 |
_aHaven-Tang, Claire, _eeditor of compilation. |
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710 | 2 |
_aC.A.B. International, _eissuing body. |
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776 | 0 | 8 |
_iPrint version: _tTourism SMEs, service quality, and destination competitiveness. _dWallingford, Oxfordshire, UK ; Cambridge, MA : CABI Pub., c2005. _z0851990118 _w(DLC)2004018806 |
856 | 4 | 0 |
_uhttps://dx.doi.org/10.1079/9780851990118.0000 _zClick here to access resource |
942 | _cEB | ||
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_c312997 _d312997 |