Improving tourism and hospitality services / (Record no. 312971)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 03403nam a2200577 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 20043172043 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | CtWfDGI |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20201203120449.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION | |
| fixed length control field | m o d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr zn||||uuuuu |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 130912t20042004enkad ob 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Cancelled/invalid ISBN | 0851999956 (pbk.) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CtWfDGI |
| Language of cataloging | eng |
| Description conventions | rda |
| Transcribing agency | CtWfDGI |
| 050 14 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | G155.A1 |
| Item number | L385 2004eb |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 910/.68 |
| Edition number | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Laws, Eric, |
| Dates associated with a name | 1945- |
| Relator term | author. |
| 245 10 - TITLE STATEMENT | |
| Title | Improving tourism and hospitality services / |
| Statement of responsibility, etc | Eric Laws. |
| 264 #1 - | |
| -- | Wallingford, Oxfordshire, UK : |
| -- | CABI, |
| -- | 2004. |
| 264 #4 - | |
| -- | 2004 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (xviii, 203 pages) : |
| Other physical details | illustrations, charts |
| 336 ## - | |
| -- | text |
| -- | txt |
| -- | rdacontent |
| 337 ## - | |
| -- | computer |
| -- | c |
| -- | rdamedia |
| 338 ## - | |
| -- | online resource |
| -- | cr |
| -- | rdacarrier |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc | This book analyses the nature and quality of service experiences for the tourism and hospitality industry's clients, its staff and others affected by its operations. It draws together several approaches for the study of tourist satisfaction, equating this with quality in tourism and hospitality services. It examines situations that have caused problems resulting in customer dissatisfaction. Other examples show how some of the industry's most successful organizations succeed in providing profitable services that their customers enjoy. Also discussed is the significance of the marketing function in hospitality and tourism, particularly as it relates to customer expectations of service standards and consumer buying decisions. Other issues in the effective management of services are examined. The book has 8 chapters and a subject index. It also includes an appendix in the form of a set of slides for a management development workshop summarizing the main points in this book. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (pages 183-200) and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Service quality in tourism and hospitality -- Tourism and hospitality service quality research -- Analysing service experiences in tourism and hospitality -- Tourism and hospitality service delivery systems -- Service quality and tourist satisfaction -- Marketing tourism and hospitality services -- Improving tourism and hospitality service systems -- The management of tourism and hospitality organizations. |
| 506 ## - RESTRICTIONS ON ACCESS NOTE | |
| Terms governing access | Access limited to subscribing institution. |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
| Additional physical form available note | Also available in print format. |
| 588 ## - | |
| -- | Title from PDF title page (viewed August 13, 2013). |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Hospitality industry. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Tourism. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Consumer satisfaction. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Leisure, Recreation and Tourism Economics, (New March 2000) |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Marketing and Distribution. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Consumer Economics. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Tourism and Travel. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Consumer satisfaction. |
| Source of heading or term | cabt |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Hospitality industry. |
| Source of heading or term | cabt |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Management. |
| Source of heading or term | cabt |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Marketing. |
| Source of heading or term | cabt |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Tourism. |
| Source of heading or term | cabt |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Tourist industry. |
| Source of heading or term | cabt |
| 655 #0 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Electronic books. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | EE119 |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | EE700 |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | EE720 |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | UU700 |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | C.A.B. International, |
| Relator term | issuing body. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Display text | Print version: |
| Main entry heading | Laws, Eric, 1945- |
| Title | Improving tourism and hospitality services. |
| Place, publisher, and date of publication | Cambridge, MA : CABI Pub., c2004. |
| International Standard Book Number | 0851999956 |
| Record control number | (DLC)2004058218 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://dx.doi.org/10.1079/9780851999951.0000">https://dx.doi.org/10.1079/9780851999951.0000</a> |
| Public note | Click here to access resource |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | E-BOOKS |
No items available.