Managing tourism and hospitality services: theory and international applications [electronic resource] Edited by B. Prideaux, G. Moscardo, E. Laws.
Material type: TextLanguage: English Series: CABI BooksPublisher: Wallingford UK CABI 2006Edition: 1Description: 337ppContent type:- text
- computer
- online resource
- 9781845930158
The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.
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