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Quality assurance and certification in ecotourism / edited by Rosemary Black, School of Environmental Sciences, Charles Sturt University, Albury, NSW, Australia and Alice Crabtree, Ecotourism Consultant, Cairns, Queensland, Australia.

Contributor(s): Material type: TextTextSeries: Ecotourism book series ; no. 5.Publisher: Wallingford, Oxfordshire, UK : CABI, 2007Copyright date: ©2007Description: 1 online resource (xxxix, 516 pages) : illustrations, maps, chartsContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
Subject(s): Genre/Form: Additional physical formats: Print version:: Quality assurance and certification in ecotourism.DDC classification:
  • 910.68/4 23
LOC classification:
  • G156.5.E26 Q83 2007eb
Online resources: Also available in print format.
Contents:
Foreword / David Weaver, Series Editor -- Foreword / Martha Honey -- Preface / Rosemary Black and Alice Crabtree -- Setting the context : quality in ecotourism / Rosemary Black and Alice Crabtree -- Achieving quality in ecotourism : tools in the toolbox / Rosemary Black and Alice Crabtree -- Green and gold? Awards for excellence in Australian tourism : promoting quality and sustainability to the tourism industry / Stuart Toplis -- 'No better than a band-aid for a bullet wound!' : the effectiveness of tourism codes of conduct / Peter Mason -- SmartVoyager : protecting the Galápagos Islands / Carol Goodstein -- Green globe : a global environment certification programme for travel and tourism / Cathy Parsons and Jill Grant -- Sustainability indicators for ecotourism destinations and operations / Gabor Vereczi -- Adapting the indicator approach : practical applications in the South Pacific / Louise Twining-Ward -- Stakeholders' perspectives on quality in ecotourism / Rosemary Black and Alice Crabtree -- Sustainable tourism certification marketing and its contribution to SME market access / Xavier Font and Megan Epler Wood -- Consumer demand for quality in ecotourism / Zoë Chafe -- Quality in ecotourism : the community perspective / Abigail Rome -- The prospects and dilemmas of indigenous tourism standards and certifications / Luis A. Vivanco -- Assuring community benefit in South Africa through fair trade in tourism certification / Jennifer Seif and Anna Spenceley -- Certification in protected areas : a western Australian case study / Colin Ingram -- Certification of protected areas : the case of PAN parks in Europe / Xavier Font and Sue Clark -- Professional certification : a mechanism to enhance ecotour guide performance / Rosemary Black -- Putting the ecotour guide back into context : using systems thinking to develop quality guides / Jon Kohl -- Towards developing tour guides as interpreters of cultural heritage : the case of Cusco, Peru / Gemma McGrath -- Ecotourism certification in New Zealand : operator and industry perspectives / Tara Rowe and James Higham -- Towards an internationally recognized ecolodge certification / Hitesh Mehta -- The Australian EcoCertification Programme (NEAP) : blazing a trail for ecotourism certification, but keeping on track? / Rik Thwaites -- Creating regional networks of sustainable tourism stakeholders : Europe's Voluntary Initiatives for Sustainability in Tourism (VISIT) and the Sustainable Tourism Certification Network of the Americas / Herbert Hamele, Naut Kusters, Ronald Sanabria and Elizabeth Skinner -- Conclusion : challenges and issues for quality in ecotourism / Alice Crabtree and Rosemary Black.
Abstract: This book explores solutions to the problems of inconsistency and even exploitation of the term ecotourism through examples, case studies, and a discussion of quality control and certification. The first part of the book (chapters 2-8) moves the reader through the spectrum of quality assurance tools, from what are perceived to be the least rigorous and effective (awards of excellence and codes of conduct) to more formal, credible and effective methods (certification and accreditation), with a brief foray into using indicators to measure and monitor effectiveness. The second part (chapters 9-23) looks at a range of ecotourism stakeholders' perspectives, with an emphasis in one way or another on various industry certification programmes. A concluding chapter explores the challenges and issues for quality in ecotourism. The book has a glossary and a subject index.
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This book explores solutions to the problems of inconsistency and even exploitation of the term ecotourism through examples, case studies, and a discussion of quality control and certification. The first part of the book (chapters 2-8) moves the reader through the spectrum of quality assurance tools, from what are perceived to be the least rigorous and effective (awards of excellence and codes of conduct) to more formal, credible and effective methods (certification and accreditation), with a brief foray into using indicators to measure and monitor effectiveness. The second part (chapters 9-23) looks at a range of ecotourism stakeholders' perspectives, with an emphasis in one way or another on various industry certification programmes. A concluding chapter explores the challenges and issues for quality in ecotourism. The book has a glossary and a subject index.

Includes bibliographical references and index.

Foreword / David Weaver, Series Editor -- Foreword / Martha Honey -- Preface / Rosemary Black and Alice Crabtree -- Setting the context : quality in ecotourism / Rosemary Black and Alice Crabtree -- Achieving quality in ecotourism : tools in the toolbox / Rosemary Black and Alice Crabtree -- Green and gold? Awards for excellence in Australian tourism : promoting quality and sustainability to the tourism industry / Stuart Toplis -- 'No better than a band-aid for a bullet wound!' : the effectiveness of tourism codes of conduct / Peter Mason -- SmartVoyager : protecting the Galápagos Islands / Carol Goodstein -- Green globe : a global environment certification programme for travel and tourism / Cathy Parsons and Jill Grant -- Sustainability indicators for ecotourism destinations and operations / Gabor Vereczi -- Adapting the indicator approach : practical applications in the South Pacific / Louise Twining-Ward -- Stakeholders' perspectives on quality in ecotourism / Rosemary Black and Alice Crabtree -- Sustainable tourism certification marketing and its contribution to SME market access / Xavier Font and Megan Epler Wood -- Consumer demand for quality in ecotourism / Zoë Chafe -- Quality in ecotourism : the community perspective / Abigail Rome -- The prospects and dilemmas of indigenous tourism standards and certifications / Luis A. Vivanco -- Assuring community benefit in South Africa through fair trade in tourism certification / Jennifer Seif and Anna Spenceley -- Certification in protected areas : a western Australian case study / Colin Ingram -- Certification of protected areas : the case of PAN parks in Europe / Xavier Font and Sue Clark -- Professional certification : a mechanism to enhance ecotour guide performance / Rosemary Black -- Putting the ecotour guide back into context : using systems thinking to develop quality guides / Jon Kohl -- Towards developing tour guides as interpreters of cultural heritage : the case of Cusco, Peru / Gemma McGrath -- Ecotourism certification in New Zealand : operator and industry perspectives / Tara Rowe and James Higham -- Towards an internationally recognized ecolodge certification / Hitesh Mehta -- The Australian EcoCertification Programme (NEAP) : blazing a trail for ecotourism certification, but keeping on track? / Rik Thwaites -- Creating regional networks of sustainable tourism stakeholders : Europe's Voluntary Initiatives for Sustainability in Tourism (VISIT) and the Sustainable Tourism Certification Network of the Americas / Herbert Hamele, Naut Kusters, Ronald Sanabria and Elizabeth Skinner -- Conclusion : challenges and issues for quality in ecotourism / Alice Crabtree and Rosemary Black.

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