Improving tourism and hospitality services (Record no. 315316)
[ view plain ]
000 -LEADER | |
---|---|
fixed length control field | 02080nam a22004334u 4500 |
001 - CONTROL NUMBER | |
control field | 10.1079/9780851999951.0000 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | CABI |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20231004110323.0 |
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
fixed length control field | cr nn 008mam|a |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 041001t2004||||xxu fs| |0|| 0|eng|| |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780851990446 |
Qualifying information | electronic |
024 7# - OTHER STANDARD IDENTIFIER | |
Standard number or code | 10.1079/9780851999951.0000 |
Source of number or code | doi |
041 ## - LANGUAGE CODE | |
Language code of text/sound track or separate title | eng |
245 00 - TITLE STATEMENT | |
Title | Improving tourism and hospitality services |
Medium | [electronic resource] |
Statement of responsibility, etc | Edited by E. Laws. |
250 ## - EDITION STATEMENT | |
Edition statement | 1 |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | Wallingford UK |
Name of publisher, distributor, etc | CABI Publishing |
Date of publication, distribution, etc | 2004 |
264 #1 - | |
-- | Wallingford UK |
-- | CABI Publishing |
-- | 2004 |
300 ## - PHYSICAL DESCRIPTION | |
Extent | 203pp.; |
336 ## - | |
-- | text |
-- | txt |
-- | rdacontent |
337 ## - | |
-- | computer |
-- | c |
-- | rdamedia |
338 ## - | |
-- | online resource |
-- | cr |
-- | rdacarrier |
347 ## - | |
-- | text file |
-- | rdaft |
347 ## - | |
-- | |
490 1# - SERIES STATEMENT | |
Series statement | CABI Books |
520 ## - SUMMARY, ETC. | |
Summary, etc | Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty. |
653 00 - INDEX TERM--UNCONTROLLED | |
Uncontrolled term | tourist industry |
653 00 - INDEX TERM--UNCONTROLLED | |
Uncontrolled term | service quality |
653 00 - INDEX TERM--UNCONTROLLED | |
Uncontrolled term | consumer satisfaction |
653 00 - INDEX TERM--UNCONTROLLED | |
Uncontrolled term | tourism |
653 00 - INDEX TERM--UNCONTROLLED | |
Uncontrolled term | management |
653 00 - INDEX TERM--UNCONTROLLED | |
Uncontrolled term | hospitality industry |
653 00 - INDEX TERM--UNCONTROLLED | |
Uncontrolled term | marketing |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Laws, E. |
Relator code | edt |
776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
Display text | Printed edition: |
International Standard Book Number | 9780851999951 |
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
Uniform title | CABI Books |
856 40 - ELECTRONIC LOCATION AND ACCESS | |
Uniform Resource Identifier | <a href="https://doi.org/10.1079/9780851999951.0000">https://doi.org/10.1079/9780851999951.0000</a> |
856 40 - ELECTRONIC LOCATION AND ACCESS | |
Uniform Resource Identifier | <a href="https://www.cabidigitallibrary.org/action/showBook?doi=10.1079%2F9780851999951.0000">https://www.cabidigitallibrary.org/action/showBook?doi=10.1079%2F9780851999951.0000</a> |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | E-BOOKS |
No items available.