Tourism SMEs, service quality, and destination competitiveness /
Tourism SMEs, service quality, and destination competitiveness /
edited by Eleri Jones and Claire Haven-Tang, Welsh School of Hospitality, Tourism and Leisure Management, University of Wales Institute, Cardiff, Cardiff, UK.
- 1 online resource (xxv, 366 pages) : illustrations, charts
Includes bibliographical references and index.
Tourism SMEs, Service Quality and Destination Competitiveness / E. Jones and C. Haven-Tang -- Integrated Tourism in Europe's Rural Destinations : Competition or Cooperation? / T. Oliver and T. Jenkins -- The Peripherality, Tourism and Competitiveness Mix : Contradictory or Confirmed? / F. Williams and M. MacLeod -- Policy Options for the Development of an Indigenous Tourism SME Sector in Kenya / G. Manyara and E. Jones -- Quality Issues for the Family Business / D. Getz, J. Carlsen and A. Morrison -- Capability-based Growth : the Case of UK Tourism SMEs / M.M. Augustyn and J. Pheby -- Producing Hospitality, Consuming Lifestyles : Lifestyle Entrepreneurship in Urban Scotland / M. Di Domenico -- Modelling the Integration of Information and Communication Technologies in Small and Medium Hospitality Enterprises / H.C. Murphy -- Business Goals in the Small-scale Accommodation Sector in New Zealand / C.M. Hall and K. Rusher -- The Future of the Tourism and Hospitality Workforce Begins at Home / C. Haven-Tang and D. Botterill -- HRM Behaviour and Economic Performance : Small versus Large Tourism Enterprises / A.-M. Hjalager -- Insights into Skill Shortages and Skill Gaps in Tourism : a Study in Greater Manchester / C. Lashley -- A Typology of Approaches towards Training in the South-east Wales Hospitality Industry / S. Moore -- The Utilization of Human Resources in Tourism SMEs : a Comparison between Mexico and Central Florida / A. Pizam and D.V. Tesone -- Investment Support for Tourism SMEs : a Review of Theory and Practice / S. Wanhill -- Business Confidence in Wales : the Wales Tourism Business Monitor / H. Smith -- The Role of a National Tourism Organization in Developing a National Tourism Quality Scheme : the Case of Hungary / Z. Behringer and T. Mester -- Leadership and Coordination : a Strategy to Achieve Professionalism in the Welsh Tourism Industry / D. James -- Identifying and Exploiting Potentially Lucrative Niche Markets : the Case of Planned Impulse Travellers in Hong Kong / E. Chan and S. Wong -- Small and Medium-sized Libyan Tourism Enterprises and the National Tourism Development Plan for Libya / M. Jwaili, B. Thomas and E. Jones -- 'A Virtual Huanying, Selamat Datang and Herzlich Willkommen!' The Internet as a Cross-cultural Promotional Tool for Tourism / W.G. Arlt -- The Heterodoxy of Tourism SMEs / C. Haven-Tang and E. Jones.
Access limited to subscribing institution.
This book is a collection of papers drawn from academic and practitioner research presented at the Tourism Research 2002 conference held in Cardiff. It comments on a range of issues concerning small and medium-sized tourism enterprises (tourism SMEs) in diverse destinations worldwide, and explores various aspects of a model of tourism SMEs proposed in chapter 1. The collection is arranged into thematic sections to reflect the model: destination (chapter 2-4); tourism SMEs (chapter 5-9); employees (chapter 10-14); public-sector interventions (chapters 15-18); and marketing/image (chapters 19-21). Chapter 22 concludes that the development of coherence in destinations dominated by SMEs is achievable provided that stakeholders involved in destination development learn from successful case studies. The book has a subject index.
Tourism.
Small business.
Leisure, Recreation and Tourism Economics, (New March 2000)
Policy and Planning.
Marketing and Distribution.
Labour and Unemployment.
Tourism and Travel.
Destinations.
Government policy.
Marketing.
Models.
Personnel.
Small businesses.
Tourism.
Tourism development.
Tourism policy.
Tourist industry.
Electronic books.
G155.A1 / T589573 2005eb
338.4/791
Includes bibliographical references and index.
Tourism SMEs, Service Quality and Destination Competitiveness / E. Jones and C. Haven-Tang -- Integrated Tourism in Europe's Rural Destinations : Competition or Cooperation? / T. Oliver and T. Jenkins -- The Peripherality, Tourism and Competitiveness Mix : Contradictory or Confirmed? / F. Williams and M. MacLeod -- Policy Options for the Development of an Indigenous Tourism SME Sector in Kenya / G. Manyara and E. Jones -- Quality Issues for the Family Business / D. Getz, J. Carlsen and A. Morrison -- Capability-based Growth : the Case of UK Tourism SMEs / M.M. Augustyn and J. Pheby -- Producing Hospitality, Consuming Lifestyles : Lifestyle Entrepreneurship in Urban Scotland / M. Di Domenico -- Modelling the Integration of Information and Communication Technologies in Small and Medium Hospitality Enterprises / H.C. Murphy -- Business Goals in the Small-scale Accommodation Sector in New Zealand / C.M. Hall and K. Rusher -- The Future of the Tourism and Hospitality Workforce Begins at Home / C. Haven-Tang and D. Botterill -- HRM Behaviour and Economic Performance : Small versus Large Tourism Enterprises / A.-M. Hjalager -- Insights into Skill Shortages and Skill Gaps in Tourism : a Study in Greater Manchester / C. Lashley -- A Typology of Approaches towards Training in the South-east Wales Hospitality Industry / S. Moore -- The Utilization of Human Resources in Tourism SMEs : a Comparison between Mexico and Central Florida / A. Pizam and D.V. Tesone -- Investment Support for Tourism SMEs : a Review of Theory and Practice / S. Wanhill -- Business Confidence in Wales : the Wales Tourism Business Monitor / H. Smith -- The Role of a National Tourism Organization in Developing a National Tourism Quality Scheme : the Case of Hungary / Z. Behringer and T. Mester -- Leadership and Coordination : a Strategy to Achieve Professionalism in the Welsh Tourism Industry / D. James -- Identifying and Exploiting Potentially Lucrative Niche Markets : the Case of Planned Impulse Travellers in Hong Kong / E. Chan and S. Wong -- Small and Medium-sized Libyan Tourism Enterprises and the National Tourism Development Plan for Libya / M. Jwaili, B. Thomas and E. Jones -- 'A Virtual Huanying, Selamat Datang and Herzlich Willkommen!' The Internet as a Cross-cultural Promotional Tool for Tourism / W.G. Arlt -- The Heterodoxy of Tourism SMEs / C. Haven-Tang and E. Jones.
Access limited to subscribing institution.
This book is a collection of papers drawn from academic and practitioner research presented at the Tourism Research 2002 conference held in Cardiff. It comments on a range of issues concerning small and medium-sized tourism enterprises (tourism SMEs) in diverse destinations worldwide, and explores various aspects of a model of tourism SMEs proposed in chapter 1. The collection is arranged into thematic sections to reflect the model: destination (chapter 2-4); tourism SMEs (chapter 5-9); employees (chapter 10-14); public-sector interventions (chapters 15-18); and marketing/image (chapters 19-21). Chapter 22 concludes that the development of coherence in destinations dominated by SMEs is achievable provided that stakeholders involved in destination development learn from successful case studies. The book has a subject index.
Tourism.
Small business.
Leisure, Recreation and Tourism Economics, (New March 2000)
Policy and Planning.
Marketing and Distribution.
Labour and Unemployment.
Tourism and Travel.
Destinations.
Government policy.
Marketing.
Models.
Personnel.
Small businesses.
Tourism.
Tourism development.
Tourism policy.
Tourist industry.
Electronic books.
G155.A1 / T589573 2005eb
338.4/791